Call Customer Services

Welcome to the family! Getting up and running is simpler than ever. Start by inserting your SIM card into your device and powering it on. Your phone should automatically configure the network settings. If not, you'll receive a configuration message—just follow the prompts.

Switching from another provider? We've got you covered. Number transfers typically complete within 24 hours. We'll keep you updated via text every step of the way. Until then, your new SIM is active with a temporary number so you can start connecting immediately.

Having trouble connecting? Don't worry, most issues can be resolved with a few quick checks:

• Power Cycle: Turn your device off and back on to refresh the network connection.
• Toggle Airplane Mode: Switch Airplane mode on for 10 seconds, then off again.
• Check Data Settings: Verify that Mobile Data is enabled in your device settings.

Still no luck? Visit our status page to check for any local network maintenance or outages in your area.

Protecting your personal information is paramount. Remember, our team will never request your full password, PIN, or banking details via unsolicited calls or emails. Stay vigilant against phishing attempts.

Received a suspicious message? Forward it to 7726 (SPAM) free of charge. If you believe your account has been compromised, contact our dedicated fraud prevention team immediately using the helpline provided.

Ensure a safe digital environment for your family with our robust parental controls. Easily manage content filters, set screen time limits, and monitor usage patterns all from one convenient dashboard.

Get started by logging into your account and selecting 'Family Safety'. Customize the settings to suit your family's needs and enjoy peace of mind knowing your children are browsing safely.